Javelin - ERP Consultant Engineer
• To provide cost effective training and support for end users throughout the product implementation and life cycle.
• Maximize both pre-sales and post-sales business opportunities and to promote the Vero ERP products.
• Empower the end users with the knowledge and knowhow to independently operate the ERP software.
• Identify key processes associated with specific industry applications
Support for UK Vero Account Managers in the acquisition of new sales with the provision of technical advice and software demonstrations to customers and prospects in the UK & Ireland
Identify and develop sales opportunities
Deliver training and consultancy in the Vero ERP products on site, at Vero offices and also remotely.
Liaize with customers to understand, advize and specify bespoke requirements
Identify and champion product development
Work with the development team to specify & test both bespoke and core software
Write and deliver specified reports
Deliver internal training on the ERP products to Vero Sales & Support teams
Provide post-sales operational support to end users via our Helpdesk environment and Support Portal using good communication, analytical skills, initiative and flexibility to provide acceptable resolutions
Develop and maintain Vero ERP training documents and media
Utilize the Company CRM system to manage the delivery of support & services
Developing strong relationships with all key stakeholders, including Sales & Development, as well as with the Customer base
Be proactive in the approach to improving the delivery of services and support and to share these with the Vero ERP team where appropriate
Must be willing to travel regularly primarily within the UK and occasionally Ireland to meet business needs
Expertize in current industry MRP/ERP software (Javelin / WorkPLAN / SAP etc.)
Have a full appreciation and detailed understanding of the activities associated with running a manufacturing company
Customer facing or support experience.
Ability to relate to and communicate with customer personnel at all levels from shop floor operators to senior management
Ability to thrive in a pressured environment on a user site.
Experience in Microsoft SQL and/or Crystal report writing
Appropriate Degree / HND / HNC / BTEC
High level of computer competency in current operating systems and Microsoft products
Good oral and written communication skills
Ability to work independently but also contribute to and actively promote a teamwork environment
Ability to identify the potential of and learn to use new systems and applications as they become available
Display a professional attitude & appearance
Effective time management
Follow policies and procedures
We would love to hear from you
To apply, please email a covering letter, giving details of your current package, together with your cv to Jacqui.email@example.com