Support and Services
Hexagon Software Maintenance Agreement (SMA)
The financial cost of unplanned downtime can be expensive and lead to additional costs to your business. We understand it's essential to maximize productivity, which is why we offer Hexagon SMA, specifically designed with your success in mind.
Hexagon Customer Portal
For customers who have a login to the Hexagon Customer Portal. Please go here to log your support calls, download the latest product releases and resolve any licensing issues.
Hexagon Customer Portal - Help
For customers who need help generating a login to the Hexagon Customer Portal or generating a new support call
Our Consultants are able to provide an objective, unbiased perspective to address the needs of your company.
Remote Customer Support - TeamViewer
Only to be used when directed to do so by one of our technicians, at that time you will be advized to use TeamViewer and will be given a session name to connect to.
Dedicated area for supported JAVELIN users, you will need your 'My Hexagon/My Planit' login details.