Expert help from people who know Javelin
From implementation to day-to-day support, our UK-based team helps you get the most from Javelin.
Contact Javelin support
Existing customers can reach the support team directly. Please include your company name and, where possible, screenshots or the steps that led to the issue.
Business as usual
- Same team. The people you already know are still here to help.
- Same contacts. Support email and phone number are unchanged.
- Same software. All existing functionality is maintained.
- Renewed investment. Ongoing development under Berkeley Myles Solutions.
Support at every stage
Whether you’re new to Javelin or a long-standing user, we’re here to help.
Helpdesk support
Direct access to experienced Javelin specialists by phone and email when you need help.
Implementation
A structured project to configure Javelin, set up your data and get you live with confidence.
Training
Role-based training for new users, new modules and refresher sessions for existing teams.
Upgrades & new releases
Keep up to date with the latest Javelin release and the improvements it brings.
Data migration
Move parts, BOMs, customers, suppliers and stock from your existing systems.
Consultancy & reports
Process reviews, custom reports and help getting more value from Javelin.
Common questions
Is Javelin still supported following the acquisition?
Yes. Javelin is fully operational and supported. The Javelin team has moved across with the business, and Berkeley Myles Solutions is investing in the product’s ongoing development.
Do I need to change how I contact support?
No. Continue to use support@javelin-mrp.com or call 0118 922 6670.
How do I get the latest release?
Contact the support team, who will confirm your current version and arrange your upgrade.
What are the minimum system requirements?
Javelin runs on an on-site Windows server with Microsoft SQL Server, and Windows 11 workstations.
Server
- HostingOn-site physical server or virtual machine. Hosted and cloud platforms are not supported
- Operating systemWindows Server 2016 onwards
- DatabaseMicrosoft SQL Server 2022 onwards, Standard edition recommended (SQL Server Express is not recommended)
- SoftwareMicrosoft .NET Framework 4.8.1 or later
- Processor4 cores at 2.4 GHz minimum, 6 to 8 cores recommended
- Memory32 GB RAM recommended
- DiskFixed (not dynamic) disks, 10k RPM or faster: around 100 GB for the operating system (C:) and 500 GB free for SQL Server and Javelin (D:)
- NetworkWindows domain network, 1 Gb network card, TCP/IP, CAT5 cabling or better
Workstations
- Operating systemWindows 11 (64-bit)
- SoftwareMicrosoft .NET Framework 4.8.1 or later
- Processor2 GHz or faster
- Memory8 GB RAM minimum
- Display1024 x 768 minimum, 19-inch or larger monitor recommended
- Network1 Gb network card
A Microsoft SQL Server licence is required, and SQL Server must be set up to use Windows authentication. Please install the latest Windows updates on the server and all workstations before your installation date. Our engineers can help install SQL Server if needed.
If you’re planning new hardware, contact support and we’ll check your setup.
Does Javelin integrate with our accounts package?
Javelin integrates with standard accounts packages, and offers an API for connecting third-party software. Get in touch to discuss your specific systems.
Can you train new members of our team?
Yes. We provide training for new starters, for teams adopting new modules and as refresher sessions.
Ready to get more from Javelin?
Talk to us about training, upgrades or additional modules.